Where is my ticket?
After a successful booking, your ticket will appear in the My Tickets area of the Vybz app. Keep the QR code available for entry.
My QR code was already used.
A valid ticket is intended for one successful check-in. If you believe this is an error, contact support with your booking details.
Can I get a refund?
Refund eligibility can depend on the event, organizer policy, payment status and applicable law. Check the event policy shown during booking and contact support for your specific booking.
The event was cancelled or changed.
We’ll use the contact details linked to your booking to communicate material updates we receive. Refund or rescheduling instructions will depend on the event and organizer arrangements.
I can’t access my account.
Use the account recovery options in the app. If you still cannot access your account, contact support from the email associated with it where possible.